Terms & conditions
1. General Information
Silea operates as an online store offering clothing and fashion accessories through the official website www.silea.al.
Contact Information:
Email: customerservice@silea.al
Phone: +355 69 20 46 494
By using this website, you confirm that you are at least 18 years old and agree to these Terms & Conditions.
2. Products
We strive to ensure that all product photos, descriptions, and details presented on Silea.al are accurate.
However, slight variations may occur due to lighting, screen settings, or manufacturing differences.
All products are sold based on availability. If a product becomes unavailable after your order has been placed, we will notify you immediately.
3. Pricing & Payments
All prices listed on Silea.al are final and include any applicable taxes.
We reserve the right to update or modify prices at any time without prior notice.
Payments can be made through the methods displayed at checkout. Your order will be processed only after successful payment confirmation.
Silea.al accepts payments through Visa, Mastercard, and paypal. All transactions are secured through SSL encryption. Silea.al does not store or have access to your card details. All card information is processed securely by our licensed payment gateway.
If a payment fails, the order will not be processed. Customers may retry the payment or contact customer support at customerservice@silea.al.
4. Shipping & Delivery
We offer delivery throughout Albania.
Delivery times may vary depending on your location and order volume. Estimated delivery time is communicated during the checkout process.
Silea is not responsible for delays caused by the courier or external factors beyond our control.
5. No Returns Policy
Silea.al does not accept product returns. All sales are final.
Please review the size guides, product details, and images carefully before placing your order.
If you need assistance choosing a size or product, our customer support team is available to help you before completing the purchase.
6. Order Cancellation
Orders cannot be canceled once they have been processed or shipped.
If you wish to change an order immediately after placing it, please contact us as soon as possible at customerservice@silea.al, and we will do our best — but we cannot guarantee changes.
7. Faulty or Incorrect Items
If you receive an item that is faulty or incorrect, you must contact us within 24 hours of receiving the order.
You must provide:
Order number
Photos of the item
Description of the issue
We will review the case and offer a suitable solution.
8. Privacy & Data Protection
We respect your privacy and protect your personal information.
By using our website, you agree to our Privacy Policy, which explains how your data is collected, stored, and used.
9. Intellectual Property
All content, logos, images, designs, and materials on Silea.al are the exclusive property of Silea and may not be copied, distributed, or used without written permission.
10. Limitation of Liability
Silea shall not be responsible for:
Damages arising from misuse of products
Delays in delivery beyond our control
Technical issues affecting website access or functionality
Your use of the website is at your own risk.
11. Changes to Terms & Conditions
Silea reserves the right to update these Terms & Conditions at any time.
Any changes will be published on this page with the updated date.
12. Contact Us
For any questions or concerns regarding these Terms & Conditions, feel free to reach us:
Email: customerservice@silea.al
Phone: +355 69 20 46 494
