{"id":736,"date":"2023-12-29T09:27:18","date_gmt":"2023-12-29T09:27:18","guid":{"rendered":"https:\/\/innovecouture.vamtam.com\/?page_id=736"},"modified":"2025-12-03T11:16:03","modified_gmt":"2025-12-03T11:16:03","slug":"delivery-and-returns","status":"publish","type":"page","link":"https:\/\/silea.al\/?page_id=736","title":{"rendered":"Delivery and returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"736\" class=\"elementor elementor-736\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29533e4 e-flex e-con-boxed e-con e-parent\" data-id=\"29533e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba8f743 elementor-widget elementor-widget-heading\" data-id=\"ba8f743\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Delivery &amp; Returns Policy \u2013 Silea.al<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb69d2f elementor-widget elementor-widget-text-editor\" data-id=\"fb69d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"192\" data-end=\"226\"><strong data-start=\"192\" data-end=\"226\">Last Updated: December 3, 2025<\/strong><\/p><p data-start=\"228\" data-end=\"398\">Thank you for shopping at <strong data-start=\"254\" data-end=\"266\">Silea.al<\/strong>. This Delivery &amp; Returns Policy explains how shipping, delivery, and returns are handled for all orders placed through our website.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-208632c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"208632c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e830c elementor-widget elementor-widget-heading\" data-id=\"f9e830c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">1. Delivery Information<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb9fbaa elementor-widget elementor-widget-text-editor\" data-id=\"eb9fbaa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"490\" data-end=\"524\"><strong data-start=\"494\" data-end=\"524\">a. Countries We Deliver To<\/strong><\/p><p data-start=\"526\" data-end=\"564\">We deliver to the following countries:<\/p><div class=\"TyagGW_tableContainer\"><div class=\"group TyagGW_tableWrapper flex w-fit flex-col-reverse\" tabindex=\"-1\"><table class=\"w-fit min-w-(--thread-content-width)\" data-start=\"566\" data-end=\"1112\"><thead data-start=\"566\" data-end=\"592\"><tr data-start=\"566\" data-end=\"592\"><th data-start=\"566\" data-end=\"576\" data-col-size=\"sm\">Country<\/th><th data-start=\"576\" data-end=\"592\" data-col-size=\"sm\">Delivery Fee<\/th><\/tr><\/thead><tbody data-start=\"619\" data-end=\"1112\"><tr data-start=\"619\" data-end=\"654\"><td data-start=\"619\" data-end=\"633\" data-col-size=\"sm\"><strong data-start=\"621\" data-end=\"632\">Albania<\/strong><\/td><td data-col-size=\"sm\" data-start=\"633\" data-end=\"654\"><strong data-start=\"635\" data-end=\"652\">Free Delivery<\/strong><\/td><\/tr><tr data-start=\"655\" data-end=\"679\"><td data-start=\"655\" data-end=\"668\" data-col-size=\"sm\"><strong data-start=\"657\" data-end=\"667\">Kosovo<\/strong><\/td><td data-col-size=\"sm\" data-start=\"668\" data-end=\"679\"><strong data-start=\"670\" data-end=\"677\">6 \u20ac<\/strong><\/td><\/tr><tr data-start=\"680\" data-end=\"721\"><td data-start=\"680\" data-end=\"690\" data-col-size=\"sm\">Austria<\/td><td data-col-size=\"sm\" data-start=\"690\" data-end=\"721\">Standard International Rate<\/td><\/tr><tr data-start=\"722\" data-end=\"763\"><td data-start=\"722\" data-end=\"732\" data-col-size=\"sm\">Belgium<\/td><td data-col-size=\"sm\" data-start=\"732\" data-end=\"763\">Standard International Rate<\/td><\/tr><tr data-start=\"764\" data-end=\"804\"><td data-start=\"764\" data-end=\"773\" data-col-size=\"sm\">France<\/td><td data-col-size=\"sm\" data-start=\"773\" data-end=\"804\">Standard International Rate<\/td><\/tr><tr data-start=\"805\" data-end=\"846\"><td data-start=\"805\" data-end=\"815\" data-col-size=\"sm\">Germany<\/td><td data-col-size=\"sm\" data-start=\"815\" data-end=\"846\">Standard International Rate<\/td><\/tr><tr data-start=\"847\" data-end=\"887\"><td data-start=\"847\" data-end=\"856\" data-col-size=\"sm\">Greece<\/td><td data-start=\"856\" data-end=\"887\" data-col-size=\"sm\">Standard International Rate<\/td><\/tr><tr data-start=\"888\" data-end=\"927\"><td data-start=\"888\" data-end=\"896\" data-col-size=\"sm\">Italy<\/td><td data-col-size=\"sm\" data-start=\"896\" data-end=\"927\">Standard International Rate<\/td><\/tr><tr data-start=\"928\" data-end=\"977\"><td data-start=\"928\" data-end=\"946\" data-col-size=\"sm\">North Macedonia<\/td><td data-col-size=\"sm\" data-start=\"946\" data-end=\"977\">Standard International Rate<\/td><\/tr><tr data-start=\"978\" data-end=\"1017\"><td data-start=\"978\" data-end=\"986\" data-col-size=\"sm\">Spain<\/td><td data-start=\"986\" data-end=\"1017\" data-col-size=\"sm\">Standard International Rate<\/td><\/tr><tr data-start=\"1018\" data-end=\"1066\"><td data-start=\"1018\" data-end=\"1035\" data-col-size=\"sm\">United Kingdom<\/td><td data-start=\"1035\" data-end=\"1066\" data-col-size=\"sm\">Standard International Rate<\/td><\/tr><tr data-start=\"1067\" data-end=\"1112\"><td data-start=\"1067\" data-end=\"1081\" data-col-size=\"sm\">Switzerland<\/td><td data-col-size=\"sm\" data-start=\"1081\" data-end=\"1112\">Standard International Rate<\/td><\/tr><\/tbody><\/table><\/div><\/div><p data-start=\"1114\" data-end=\"1227\"><em data-start=\"1114\" data-end=\"1227\">The \u201cStandard International Rate\u201d is calculated at checkout based on courier pricing for that specific country.<\/em><\/p><hr data-start=\"1229\" data-end=\"1232\" \/><p data-start=\"1234\" data-end=\"1258\"><strong data-start=\"1237\" data-end=\"1258\">b. Delivery Times<\/strong><\/p><p data-start=\"1260\" data-end=\"1285\">Estimated delivery times:<\/p><ul data-start=\"1287\" data-end=\"1450\"><li data-start=\"1287\" data-end=\"1320\"><p data-start=\"1289\" data-end=\"1320\"><strong data-start=\"1289\" data-end=\"1301\">Albania:<\/strong> 1\u20133 working days<\/p><\/li><li data-start=\"1321\" data-end=\"1353\"><p data-start=\"1323\" data-end=\"1353\"><strong data-start=\"1323\" data-end=\"1334\">Kosovo:<\/strong> 2\u20135 working days<\/p><\/li><li data-start=\"1354\" data-end=\"1450\"><p data-start=\"1356\" data-end=\"1450\"><strong data-start=\"1356\" data-end=\"1379\">European Countries:<\/strong> 5\u201312 working days (depending on postal service and customs processing)<\/p><\/li><\/ul><p data-start=\"1452\" data-end=\"1556\">Please note that delivery times may vary during holidays, high-demand periods, or due to customs delays.<\/p><hr data-start=\"1558\" data-end=\"1561\" \/><p data-start=\"1563\" data-end=\"1587\"><strong data-start=\"1566\" data-end=\"1587\">c. Order Tracking<\/strong><\/p><p data-start=\"1589\" data-end=\"1758\">Once your order has been shipped, you may receive a tracking number from the courier.<br data-start=\"1674\" data-end=\"1677\" \/>If you need help tracking your order, contact us at <strong data-start=\"1729\" data-end=\"1757\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1731\" data-end=\"1755\">customerservice@silea.al<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e512018 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e512018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db323fb elementor-widget elementor-widget-heading\" data-id=\"db323fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">2. Order Processing<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34fe13d elementor-widget elementor-widget-text-editor\" data-id=\"34fe13d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul data-start=\"1793\" data-end=\"2107\"><li data-start=\"1793\" data-end=\"1832\"><p data-start=\"1795\" data-end=\"1832\">Orders are processed Monday\u2013Friday.<\/p><\/li><li data-start=\"1833\" data-end=\"1928\"><p data-start=\"1835\" data-end=\"1928\">Orders placed during weekends or official holidays will be processed the next business day.<\/p><\/li><li data-start=\"1929\" data-end=\"2107\"><p data-start=\"1931\" data-end=\"2107\">Customers are responsible for providing accurate delivery information.<br data-start=\"2001\" data-end=\"2004\" \/>Silea is not responsible for failed deliveries due to incorrect addresses or missing contact details.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d20e53f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d20e53f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f64e558 elementor-widget elementor-widget-heading\" data-id=\"f64e558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">3. Returns Policy<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50f0578 elementor-widget elementor-widget-text-editor\" data-id=\"50f0578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2140\" data-end=\"2183\"><strong data-start=\"2144\" data-end=\"2183\">a. No Returns \u2013 All Sales Are Final<\/strong><\/p><p data-start=\"2185\" data-end=\"2265\"><strong data-start=\"2185\" data-end=\"2265\">Silea.al does NOT accept returns or exchanges. All purchases are final sale.<\/strong><\/p><p data-start=\"2267\" data-end=\"2287\">Please make sure to:<\/p><ul data-start=\"2289\" data-end=\"2431\"><li data-start=\"2289\" data-end=\"2324\"><p data-start=\"2291\" data-end=\"2324\">Check product details carefully<\/p><\/li><li data-start=\"2325\" data-end=\"2347\"><p data-start=\"2327\" data-end=\"2347\">Review size charts<\/p><\/li><li data-start=\"2348\" data-end=\"2431\"><p data-start=\"2350\" data-end=\"2431\">Contact our support team before buying if you need help choosing a size or item<\/p><\/li><\/ul><p data-start=\"2433\" data-end=\"2469\"><strong data-start=\"2437\" data-end=\"2469\">b. Faulty or Incorrect Items<\/strong><\/p><p data-start=\"2471\" data-end=\"2578\">If you receive a faulty or incorrect item, you must contact us within <strong data-start=\"2541\" data-end=\"2553\">24 hours<\/strong> of receiving your order.<\/p><p data-start=\"2580\" data-end=\"2597\">You must provide:<\/p><ul data-start=\"2598\" data-end=\"2680\"><li data-start=\"2598\" data-end=\"2614\"><p data-start=\"2600\" data-end=\"2614\">Order number<\/p><\/li><li data-start=\"2615\" data-end=\"2643\"><p data-start=\"2617\" data-end=\"2643\">Clear photos of the item<\/p><\/li><li data-start=\"2644\" data-end=\"2680\"><p data-start=\"2646\" data-end=\"2680\">A brief explanation of the issue<\/p><\/li><\/ul><p data-start=\"2682\" data-end=\"2741\">We will review your case and offer an appropriate solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a445a9 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2a445a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e08af05 elementor-widget elementor-widget-heading\" data-id=\"e08af05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">5. Customer Support<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd6c24 elementor-widget elementor-widget-text-editor\" data-id=\"9cd6c24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3062\" data-end=\"3128\">For any questions regarding delivery or orders, please contact us:<\/p><p data-start=\"3130\" data-end=\"3224\"><strong data-start=\"3130\" data-end=\"3140\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3141\" data-end=\"3165\">customerservice@silea.al<\/a><br data-start=\"3165\" data-end=\"3168\" \/><strong data-start=\"3168\" data-end=\"3178\">Phone:<\/strong> +355 69 20 46 494<br data-start=\"3196\" data-end=\"3199\" \/><strong data-start=\"3199\" data-end=\"3211\">Website:<\/strong> <a class=\"decorated-link\" href=\"http:\/\/www.silea.al\" target=\"_new\" rel=\"noopener\" data-start=\"3212\" data-end=\"3224\">www.silea.al<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Information<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-736","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silea.al\/index.php?rest_route=\/wp\/v2\/pages\/736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silea.al\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silea.al\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silea.al\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silea.al\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=736"}],"version-history":[{"count":3,"href":"https:\/\/silea.al\/index.php?rest_route=\/wp\/v2\/pages\/736\/revisions"}],"predecessor-version":[{"id":988840,"href":"https:\/\/silea.al\/index.php?rest_route=\/wp\/v2\/pages\/736\/revisions\/988840"}],"wp:attachment":[{"href":"https:\/\/silea.al\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}