Delivery and returns
Delivery & Returns Policy – Silea.al
Last Updated: December 3, 2025
Thank you for shopping at Silea.al. This Delivery & Returns Policy explains how shipping, delivery, and returns are handled for all orders placed through our website.
1. Delivery Information
a. Countries We Deliver To
We deliver to the following countries:
| Country | Delivery Fee |
|---|---|
| Albania | Free Delivery |
| Kosovo | 6 € |
| Austria | Standard International Rate |
| Belgium | Standard International Rate |
| France | Standard International Rate |
| Germany | Standard International Rate |
| Greece | Standard International Rate |
| Italy | Standard International Rate |
| North Macedonia | Standard International Rate |
| Spain | Standard International Rate |
| United Kingdom | Standard International Rate |
| Switzerland | Standard International Rate |
The “Standard International Rate” is calculated at checkout based on courier pricing for that specific country.
b. Delivery Times
Estimated delivery times:
Albania: 1–3 working days
Kosovo: 2–5 working days
European Countries: 5–12 working days (depending on postal service and customs processing)
Please note that delivery times may vary during holidays, high-demand periods, or due to customs delays.
c. Order Tracking
Once your order has been shipped, you may receive a tracking number from the courier.
If you need help tracking your order, contact us at customerservice@silea.al.
2. Order Processing
Orders are processed Monday–Friday.
Orders placed during weekends or official holidays will be processed the next business day.
Customers are responsible for providing accurate delivery information.
Silea is not responsible for failed deliveries due to incorrect addresses or missing contact details.
3. Returns Policy
a. No Returns – All Sales Are Final
Silea.al does NOT accept returns or exchanges. All purchases are final sale.
Please make sure to:
Check product details carefully
Review size charts
Contact our support team before buying if you need help choosing a size or item
b. Faulty or Incorrect Items
If you receive a faulty or incorrect item, you must contact us within 24 hours of receiving your order.
You must provide:
Order number
Clear photos of the item
A brief explanation of the issue
We will review your case and offer an appropriate solution.
5. Customer Support
For any questions regarding delivery or orders, please contact us:
Email: customerservice@silea.al
Phone: +355 69 20 46 494
Website: www.silea.al
